World Pet Travel/Guardian Angels CR and many other pet transporters have encountered problems recently with people contacting us and asking for help with their international moves for their pets.
Just this week Frank and Susana Wheeler from London England, new to Costa Rica, refused to pay for the services that they requested that I have been working on for months in preparation of their pets and their relocation arrangements for housing which they requested me to find them temporary and permanent housing. Since these cats originated in Spain then went onto London and were on their way to Costa Rica there was quite a bit of time and effort put into this move.
Prior to the Wheelers, John and Mary Harding of Phoenix Arizona needed help getting their 13 cats to Costa Rica. After making all of the necessary arrangements with the airlines and customs, the Hardings decided that they did not want to pay WPT for their time or expenses. They would pay for the airline expense but that was it. This has happened 3 times this week and we have been out hundreds of dollars in international phone calls and other expenses involved and will not be reimbursed by these dishonest and cheating people.
For years we have done this at no charge to our client and have never had a problem with our clients following through on their obligation or proceeding with their moves.
As of late, many professional pet transporters including World Pet Travel/Guardian Angels CR have had a problem with people not following through on their move after we and other agents have gone through all the motions setting up the move.
Setting up an international move requires a lot of time, phone calls and contacts with agents and veterinarians in the destination country as well as the departure country. Often times we spend a minimum of 2-3 days pulling everything together for the move with the help of the airlines, other agents and brokers in the country of destination.
After we have made all of the necessary arrangements for this move, including setting up airline reservations and customs arrival requirements, many people have backed out of their obligation to make the move with our company and others. This seems to be a problem across the board with professional pet transporters that work together to insure the safest and most stress-free trip for your pet. If you read our blog, you know that we have been doing this successfully with 100’s of happy clients and 4 legged friends.
Because of this, we will be requiring a deposit from this point forward (February 1, 2008) to work up international moving arrangements for each pet.
World Pet Travel/Guardian Angels CR now requests a deposit of $50.00 per pet to move forward with making the necessary arrangements for your international move.
We are very sorry that it has come to this but at this point, we see no other way to be reimbursed for our expenses when someone backs out of their move at the last minute.
This fee will be credited to your move if you complete your move with us. If you back out at the last minute, your deposit will not be refunded.
Please note pet transportation when handled by a professional pet transporter is tax deductible.